Shop Policies & FAQ

PROCESSING TIME- We are currently on a 7-10 business day processing time frame. Please keep that in mind before ordering. If you are ordering and need your order rushed, reach out to us and we will accommodate any requests.

PRICING- Prices are as stated. We do offer a buy 3 get a free 8oz candle or wax melt deal.

CHANGES OR ORDER ALTERATIONS- Orders CANNOT be changed once completed. This will only be allowed if the item you are changing is the same price as another item. You must do this within 24 hours of ordering as sometimes, depending how busy we are, we may pack your order the same or very next day!

PAYMENTS- We accept all major credit cards as well as PayPal! We do not accept checks. If looking to pay through Cash app or Venmo, reach out to our Facebook page and we will complete your order there. WE DO NOT ALLOW SPLIT PAYMENTS. The order must be paid in full in order for it to leave our shipping area.

SHIPPING- We package our orders with the most care possible. GWCC does not control what happens during shipping. If any items come broken, we ask that you reach out to us with picture verifications of said broken items. We only allow this up to 24 hours after delivery. GWCC IS NOT RESPONSIBLE FOR ANY DAMAGE THAT HAPPENS AFTER YOUR ITEMS HAVE BEEN DELIVERED.

PICKUP AND LOCAL DELIVERY- Local delivery is mostly done towards the end of the week and Sundays. We allow pickups but you must reach out to us to schedule a time and date for pickup. PLEASE DO NOT SCHEDULE A PICKUP IF YOU HAVE ANY SYMPTOMS!!!

REFUNDS- We do not offer any refunds. As stated before, all sales are final. KEEP THAT IN MIND BEFORE ORDERING!

GET WICK'D CANDLE CO.- We take pride in the quality of our products. We are a small business with big business dreams, and ask that you treat our business with respect. Defamation on any social media site is not tolerated. Doing so will prohibit you from purchasing from our shop again. All of our customers mean the absolute world to us and we promise to always treat each and every customer with the utmost respect. YOU guys keep US going, and for that we are forever grateful!

Thank you for taking the time to read my loves <3,

Ashley, Owner and CEO of Get Wick'd Candle Company LLC

FAQ's

How many days does it take to process an order?

We are currently on a 7-10 business day processing time frame. That is the general time frame but normally orders are processed either the same day they are ordered or the very next day.

What if I have an allergy to a certain ingredient?

Please reach out to us either through our Contact Us page or through email at benaturalbyash@gmail.com, and we will gladly try to accommodate any allergies.

What if I received a product and I would like to return it?

Unfortunately, all sales are final. With a pandemic happening right now we are not accepting any returns or exchanges.

What if a product I received came broken?

If you receive a product that came broken in the mail, we ask that you take pictures of said product and reach out to us at benaturalbyash@gmail.com. Once the pictures are reviewed we will send you a replacement product free of charge or issue you a refund.

What if I would like to make a bulk order or an order for a shower or party?

We would love to hep you out with this! Reach out to us at benaturalbyash@gmail.com, and we will gladly accommodate you. We would love to make party favors for showers and parties and we offer more discounts on bulk orders!